Complaints Policy - Scripture Union

SU NSW Complaints Policy

This Complaints Policy outlines the process for submitting and handling complaints to ensure they are addressed promptly and fairly.


  1. Submitting a Complaint:
    • Complaints can be submitted via our Contact Us page.
    • Provide detailed information about the issue, including relevant dates, names, and any supporting documentation.
  2. Acknowledgement:
    • Upon receipt of a complaint, we will acknowledge it within 2-3 business days.
    • An acknowledgment will include the name and contact information of the person handling the complaint.
  3. Investigation:
    • Complaints will be thoroughly investigated by the relevant department.
    • We aim to resolve address complaints in a timely manner. We will provide an update on the progress.
  4. Resolution:
    • A resolution will be communicated to the complainant in writing, detailing the findings and any actions taken.
    • If the complainant is not satisfied with the resolution, they may request a further review.


Confidentiality: All complaints will be handled with confidentiality, and personal information will only be shared with those directly involved in the resolution process.