SU NSW Complaints Policy
This Complaints Policy outlines the process for submitting and handling complaints to ensure they are addressed promptly and fairly.
Procedure:
- Submitting a Complaint:
- Complaints can be submitted via our Contact Us page.
- Provide detailed information about the issue, including relevant dates, names, and any supporting documentation.
- Acknowledgement:
- Upon receipt of a complaint, we will acknowledge it within 2-3 business days.
- An acknowledgment will include the name and contact information of the person handling the complaint.
- Investigation:
- Complaints will be thoroughly investigated by the relevant department.
- We aim to resolve address complaints in a timely manner. We will provide an update on the progress.
- Resolution:
- A resolution will be communicated to the complainant in writing, detailing the findings and any actions taken.
- If the complainant is not satisfied with the resolution, they may request a further review.
Confidentiality: All complaints will be handled with confidentiality, and personal information will only be shared with those directly involved in the resolution process.